Course outline and schedule:

assignments are due each monday


January 29

Course Introduction


January 29

 

1.0 Computing Overview

        1.1 Course Introduction

        1.1.1 PC Pro and A+ Certification (9:03)

        1.2 Using the Simulator

        1.2.1 Using the Simulator (21:57)

        1.2.2 Explore the Lab Interface

        1.2.3 Working with Internal Components (20:55)

        1.2.4 Connect Internal Components

        1.3 Hardware Basics

        1.3.1 Computing Basics (17:04)

        1.3.2 Computing Facts

        1.3.3 External Components (8:14)

        1.3.4 Ports and Connectors

        1.3.5 Set Up a Computer

        1.3.6 Internal Components (4:20)

        1.3.7 Exam Questions - Section 1.3

        1.4 Operating System Basics

        1.4.1 Operating Systems (10:28)

        1.4.2 Operating System Facts

        1.4.3 Using the Windows Interface (16:52)

        1.4.4 Windows Interface Facts

        1.4.5 Exam Questions - Section 1.4


January 29

2.     2.0 PC Technician (93 MIN TOTAL)

        2.1 Protection and Safety 18 MIN

        2.1.1 Safety (5:59)

        2.1.2 Safety Measures

        2.1.3 ESD (7:35)

        2.1.4 Protecting Against ESD (4:54)

        2.1.5 ESD Facts

        2.1.6 Environmental Concerns (7:12)

        2.1.7 Environmental Facts

        2.1.8 Exam Questions - Section 2.1

        2.2 Professionalism  29 MIN

        2.2.1 Professionalism (3:00)

        2.2.2 Professionalism Facts

        2.2.3 Incident Management (7:17)

        2.2.4 Basic Forensic Procedures (18:31)

        2.2.5 Incident Response Facts

        2.2.6 Exam Questions - Section 2.2

        2.3 PC Tools 3 MIN

        2.3.1 PC Toolkit (3:17)

        2.3.2 Tool Facts

        2.3.3 Exam Questions - Section 2.3

        2.4 PC Maintenance 34 MIN

        2.4.1 PC Maintenance (4:05)

        2.4.2 PC Maintenance Facts

        2.4.3 Protecting Power (15:40)

        2.4.4 Configuring UPS Settings (14:27)

        2.4.5 Power Protection Facts

        2.4.6 Install a UPS

        2.4.7 Exam Questions - Section 2.4

        2.5 Troubleshooting Overview 8 MIN

        2.5.1 Troubleshooting Process (7:35)

        2.5.2 Troubleshooting Process Facts

        2.5.3 Exam Questions - Section 2.5


Feb 5 - Feb-12

3.     3.0 System Components

        3.1 Cases and Form Factors 10 MIN

        3.1.1 Cases and Form Factors (10:04)

        3.1.2 System Case Facts

        3.1.3 Exam Questions - Section 3.1

        3.2 Power Supplies 36 MIN

        3.2.1 Power Supplies (10:48)

        3.2.2 Power Supply Facts

        3.2.3 Identifying Power Supply Components (8:49)

        3.2.4 Changing the Power Supply (16:03)

        3.2.5 Replace a Power Supply

        3.2.6 Exam Questions - Section 3.2

        3.3 Motherboards and Buses 21 MIN

        3.3.1 Motherboard Components (6:27)

        3.3.2 Motherboard Facts

        3.3.3 Installing a Motherboard (14:40)

        3.3.4 Motherboard Installation Facts

        3.3.5 Choose and Install a Motherboard

        3.3.6 Exam Questions - Section 3.3

        3.4 Processors 13 MIN

        3.4.1 Processor Concepts (8:08)

        3.4.2 CPU Facts

        3.4.3 CPU Performance Facts

        3.4.4 CPU Socket Facts

        3.4.5 Installing a Processor (5:02)

        3.4.6 CPU Installation Facts

        3.4.7 Select and Install a Processor 1

        3.4.8 Select and Install a Processor 2

        3.4.9 Exam Questions - Section 3.4

 

        3.5 Memory 75 MIN

        3.5.1 Memory (7:09)

        3.5.2 Memory Types (13:09)

        3.5.3 RAM Facts

        3.5.4 Memory Factors (13:12)

        3.5.5 Memory Speed (17:50)

        3.5.6 Memory Characteristics

        3.5.7 Memory Forms (8:20)

        3.5.8 Memory Form Comparison

        3.5.9 Selecting the Correct Memory Module (10:26)

        3.5.10 Installing Memory (5:01)

        3.5.11 Memory Installation Facts

        3.5.12 Select Memory by Sight

        3.5.13 Install Triple Channel Memory

        3.5.14 Exam Questions - Section 3.5

        3.6 BIOS 68 MIN

        3.6.1 BIOS and CMOS (13:13)

        3.6.2 PC Boot Process (4:55)

        3.6.3 BIOS and CMOS Facts

        3.6.4 Editing the BIOS 1 (17:05)

        3.6.5 Editing the BIOS 2 (22:16)

        3.6.6 Flashing the BIOS (10:22)

        3.6.7 Find BIOS Settings

        3.6.8 Clear CMOS Settings

        3.6.9 Exam Questions - Section 3.6

 

        3.7 Expansion Cards 9 MIN

        3.7.1 Expansion Buses and Slots (3:36)

        3.7.2 Expansion Bus Types

        3.7.3 Installing an Expansion Card (5:29)

        3.7.4 Install Expansion Cards

        3.7.5 Exam Questions - Section 3.7

        3.8 Video 20 MIN

        3.8.1 Video Cards (3:31)

        3.8.2 Video Card Facts

        3.8.3 Installing a Video Card (6:41)

        3.8.4 Video Card Installation Facts

        3.8.5 Upgrade a Video Card

        3.8.6 Exam Questions - Section 3.8

        3.9 Audio 33 MIN

        3.9.1 Digital Audio (9:04)

        3.9.2 Sound Cards (7:22)

        3.9.3 Sound Card Facts

        3.9.4 Managing Audio Devices (15:50)

        3.9.5 Sound Card Installation Facts

        3.9.6 Sound Card Connectors

        3.9.7 Select and Install a Sound Card

        3.9.8 Exam Questions - Section 3.9

        3.10 Cooling 12 MIN

        3.10.1 System Cooling (11:30)

        3.10.2 System Cooling Facts

        3.10.3 Exam Questions - Section 3.10


Feb 19

4. 4.0 Peripheral Devices

        4.1 Peripheral Devices 8 MIN

        4.1.1 Peripheral Devices (4:11)

        4.1.2 Peripheral Device Facts

        4.1.3 Input Devices (3:32)

        4.1.4 Input Device Facts

        4.1.5 Connect a KVM Switch

        4.1.6 Exam Questions - Section 4.1

        4.2 Serial, Parallel, and PS/2 10 MIN

        4.2.1 Serial, Parallel, and PS/2 (9:19)

        4.2.2 Serial, Parallel, and PS/2 Facts

        4.2.3 Serial, Parallel, and PS/2 Connections

        4.2.4 Connect Devices

        4.2.5 Exam Questions - Section 4.2

        4.3 USB 18 MIN

        4.3.1 Universal Serial Bus (USB) (15:56)

        4.3.2 USB Components (2:00)

        4.3.3 USB Facts

        4.3.4 Install USB Devices

        4.3.5 Install USB Adapter

        4.3.6 Exam Questions - Section 4.3

        4.4 IEEE 1394 (Firewire) 3 MIN

        4.4.1 Firewire (3:31)

        4.4.2 Firewire Facts

        4.4.3 Connect Firewire Devices

        4.4.4 Exam Questions - Section 4.4

 

        4.5 Display Devices 60 MIN

        4.5.1 CRT Monitors (15:04)

        4.5.2 CRT Monitor Facts

        4.5.3 LCD Monitors (6:27)

        4.5.4 LCD Monitor Facts

        4.5.5 LED and Plasma Monitors (14:54)

        4.5.6 LED and Plasma Monitor Facts

        4.5.7 Video Interfaces (7:24)

        4.5.8 Video Interface Facts

        4.5.9 Connect Monitors

        4.5.10 Install a VGA Monitor

        4.5.11 Choose and Configure a Monitor

        4.5.12 Install an HDTV Monitor

        4.5.13 Configuring Display Settings (8:46)

        4.5.14 Configure Dual Monitors

        4.5.15 Video Configuration Facts

        4.5.16 Optimizing Video (8:01)

        4.5.17 Optimize Video Settings

        4.5.18 Exam Questions - Section 4.5

        4.6 Device Installation 39 MIN

        4.6.1 Device Installation (5:47)

        4.6.2 Installing Devices (15:06)

        4.6.3 Managing Devices (17:52)

        4.6.4 Hardware Device Facts

        4.6.5 Device Installation Facts

        4.6.6 Manage Devices

        4.6.7 Exam Questions - Section 4.6


Feb 26

5.     5.0 Storage

        5.1 Storage Devices 32 MIN

        5.1.1 Storage Devices (23:47)

        5.1.2 Storage Device Facts

        5.1.3 Storage Device Interfaces (7:31)

        5.1.4 Storage Device Interface Facts

        5.1.5 Exam Questions - Section 5.1

        5.2 Floppy Drives 11 MIN

        5.2.1 Installing a Floppy Drive (10:52)

        5.2.2 Floppy Installation Facts

        5.2.3 Install a Floppy Drive

        5.2.4 Exam Questions - Section 5.2

        5.3 Parallel ATA (IDE) 24 MIN

        5.3.1 ATA/IDE Devices (13:55)

        5.3.2 Installing an ATA Device (10:05)

        5.3.3 ATA Installation Facts

        5.3.4 Install PATA Devices

        5.3.5 Exam Questions - Section 5.3

        5.4 Serial ATA 15 MIN

        5.4.1 Serial ATA (9:31)

        5.4.2 Installing a Serial ATA Device (5:33)

        5.4.3 Serial ATA Installation Facts

        5.4.4 Install SATA Devices

        5.4.5 Exam Questions - Section 5.4

        5.5 SCSI 40 MIN

        5.5.1 SCSI (17:39)

        5.5.2 SCSI Standards (13:23)

        5.5.3 SCSI Standards Facts

        5.5.4 Installing a SCSI Adapter and Device (9:15)

        5.5.5 Exam Questions - Section 5.5

 

        5.6 Optical Media 38 MIN

        5.6.1 CD Drives (11:39)

        5.6.2 CD Format Facts

        5.6.3 DVD Drives (14:21)

        5.6.4 Blu-ray (6:48)

        5.6.5 DVD and Blu-ray Facts

        5.6.6 Choosing an Optical Drive (4:03)

        5.6.7 Choosing an Optical Drive Facts

        5.6.8 Exam Questions - Section 5.6

        5.7 File System 77 MIN

        5.7.1 File System (5:11)

        5.7.2 Viewing File System Components (12:49)

        5.7.3 File System Facts

        5.7.4 Partitions and Disks (22:12)

        5.7.5 Partition and Disk Facts

        5.7.6 Creating Volumes (16:40)

        5.7.7 Create Volumes

        5.7.8 Formatting and Converting (17:28)

        5.7.9 Format Drives

        5.7.10 Disk Status (3:01)

        5.7.11 Disk Status Facts

        5.7.12 Exam Questions - Section 5.7

 

        5.8 RAID 30 MIN

        5.8.1 RAID (13:02)

        5.8.2 RAID Facts

        5.8.3 Configuring RAID Arrays (16:41)

        5.8.4 RAID Configuration Facts

        5.8.5 Create RAID Arrays

        5.8.6 Implement a RAID Solution

        5.8.7 Exam Questions - Section 5.8

        5.9 Adding Storage 27 MIN

        5.9.1 Adding Storage (10:45)

        5.9.2 Creating Mount Points and Extending Volumes (15:32)

        5.9.3 Adding Storage Facts

        5.9.4 Add Space to Existing Volumes

        5.9.5 Exam Questions - Section 5.9

        5.10 Disk Optimization 34 MIN

        5.10.1 Storage Optimization (19:59)

        5.10.2 Optimizing Disks (13:26)

        5.10.3 Disk Optimization Facts

        5.10.4 Perform Disk Maintenance

        5.10.5 Exam Questions - Section 5.10


March 5 to March 12

6.     6.0 Networking

        6.1 Networking Overview 33 MIN

        6.1.1 Networking (9:17)

        6.1.2 Network Types (9:34)

        6.1.3 Networking Facts

        6.1.4 Network Topologies (13:27)

        6.1.5 Topology Facts

        6.1.6 Exam Questions - Section 6.1

        6.2 Network Hardware 45 MIN

        6.2.1 Network Devices 1 (16:18)

        6.2.2 Network Devices 2 (15:46)

        6.2.3 Networking Device Facts

        6.2.4 Network Adapters (12:13)

        6.2.5 Network Adapter Facts

        6.2.6 Select and Install a Network Adapter

        6.2.7 Exam Questions - Section 6.2

        6.3 Networking Media 20 MIN

        6.3.1 Cable Media (19:59)

        6.3.2 Coaxial Cable Facts

        6.3.3 Twisted Pair Facts

        6.3.4 Twisted Pair Connector Facts

        6.3.5 Fiber Optic Facts

        6.3.6 Exam Questions - Section 6.3

        6.4 Ethernet 8 MIN

        6.4.1 Ethernet (7:26)

        6.4.2 Ethernet Facts

        6.4.3 Ethernet Standards

        6.4.4 Exam Questions - Section 6.4

 

        6.5 Network Addressing 26 MIN

        6.5.1 Device Addressing (11:42)

        6.5.2 IP Addressing (14:35)

        6.5.3 Addressing Facts

        6.5.4 Exam Questions - Section 6.5

        6.6 IP Configuration 39 MIN

        6.6.1 IP Configuration (13:36)

        6.6.2 TCP/IP Configuration Methods (7:20)

        6.6.3 Configuring TCP/IP Properties (17:36)

        6.6.4 IP Configuration Facts

        6.6.5 Configure TCP/IP Settings

        6.6.6 Configure Alternate TCP/IP Settings

        6.6.7 Exam Questions - Section 6.6

        6.7 IP version 6 8 MIN

        6.7.1 IP version 6 (8:13)

        6.7.2 IPv6 Facts

        6.7.3 Exam Questions - Section 6.7

        6.8 Protocols 5 MIN

        6.8.1 Network Protocols (5:03)

        6.8.2 Protocol Facts

        6.8.3 Exam Questions - Section 6.8

        6.9 802.11 Wireless 34 MIN

        6.9.1 Wireless Networking (15:46)

        6.9.2 Wireless Networking Facts

        6.9.3 Wireless Security (10:23)

        6.9.4 Wireless Security Facts

        6.9.5 Configuring a Wireless Connection (6:47)

        6.9.6 Connect to a Wireless Network

        6.9.7 Configure a Wireless Profile

        6.9.8 Exam Questions - Section 6.9

        6.10 Infrared and Bluetooth 14 MIN

        6.10.1 Infrared and Bluetooth (4:50)

        6.10.2 Configuring Bluetooth Connections (8:21)

        6.10.3 Infrared and Bluetooth Facts

        6.10.4 Exam Questions - Section 6.10

 

        6.11 Internet Connectivity 42 MIN

        6.11.1 Internet Services (21:14)

        6.11.2 Internet Connections (13:20)

        6.11.3 Internet Connection Facts

        6.11.4 Configure a Cable Internet Connection

        6.11.5 Configure a DSL Internet Connection

        6.11.6 Creating a Dial-up Internet Connection (6:48)

        6.11.7 Configure a Dialup Internet Connection

        6.11.8 Exam Questions - Section 6.11

        6.12 SOHO Configuration 36 MIN

        6.12.1 SOHO Configuration (13:36)

        6.12.2 SOHO Configuration Facts

        6.12.3 Configuring a SOHO Router (8:52)

        6.12.4 Access Point Configuration Facts

        6.12.5 Configuring a Wireless Access Point (13:42)

        6.12.6 Configure a Wireless Infrastructure

        6.12.7 Exam Questions - Section 6.12

        6.13 Network Utilities 28 MIN

        6.13.1 Network Utilities (6:06)

        6.13.2 Using Ipconfig (5:36)

        6.13.3 Find Configuration Information 1

        6.13.4 Find Configuration Information 2

        6.13.5 Find Configuration Information 3

        6.13.6 Using Ping and Tracert (10:54)

        6.13.7 Using Nslookup (4:45)

        6.13.8 TCP/IP Utilities

        6.13.9 Exam Questions - Section 6.13

        6.14 HomeGroup 9 MIN

        6.14.1 Implementing HomeGroups (8:31)

        6.14.2 HomeGroup Facts

        6.14.3 Exam Questions - Section 6.14


March 19

7.     7.0 Printing

        7.1 Printers 40 MIN

        7.1.1 Printer Types (15:47)

        7.1.2 Printer Type Facts

        7.1.3 Laser Printers (4:52)

        7.1.4 Laser Printing Process (10:08)

        7.1.5 Laser Printing Facts

        7.1.6 Printer Interfaces (8:36)

        7.1.7 Printer Connection Facts

        7.1.8 Printer Characteristics Facts

        7.1.9 Choose a Printer

        7.1.10 Exam Questions - Section 7.1

        7.2 Printer Configuration 31 MIN

        7.2.1 Printing Configuration (11:55)

        7.2.2 Installing a Local Printer (19:20)

        7.2.3 Printer Configuration Facts

        7.2.4 Select and Install a Printer

        7.2.5 Exam Questions - Section 7.2

        7.3 Network Printing 27 MIN

        7.3.1 Network Printing (8:18)

        7.3.2 Installing a Network Printer (18:32)

        7.3.3 Network Printing Facts

        7.3.4 Configure Network Printing

        7.3.5 Exam Questions - Section 7.3

        7.4 Printing Management 19 MIN

        7.4.1 Configuring Printer Properties (11:21)

        7.4.2 Managing Print Jobs (8:29)

        7.4.3 Printing Management Facts+58

         

        7.4.4 Configure Printer Properties

        7.4.5 Manage Printing

        7.4.6 Exam Questions - Section 7.4

        7.5 Printer Maintenance 12 MIN

        7.5.1 Maintaining Laser Printers (12:09)

        7.5.2 Printer Preventative Maintenance Facts

        7.5.3 Exam Questions - Section 7.5


April 2

8.     8.0 Mobile Devices

        8.1 Notebook Computers 31 MIN

        8.1.1 Notebook Computers (19:31)

        8.1.2 Notebook Connectors (10:58)

        8.1.3 Notebook Facts

        8.1.4 Expansion Card Facts

        8.1.5 Notebook Power Facts

        8.1.6 Exam Questions - Section 8.1

        8.2 Notebook Components 39 MIN

        8.2.1 Changing a Notebook Hard Disk (2:43)

        8.2.2 Adding Notebook Memory (4:48)

        8.2.3 Changing a Notebook Keyboard (4:30)

        8.2.4 Replacing LCD Components (17:49)

        8.2.5 Replacing Internal Notebook Components (9:04)

        8.2.6 Notebook Upgrade and Repair Facts

        8.2.7 Exam Questions - Section 8.2

        8.3 Notebook Power Management 20 MIN

        8.3.1 Portable Power (9:35)

        8.3.2 Configuring Power Options (10:47)

        8.3.3 Power Management Facts

        8.3.4 Edit Power Options

        8.3.5 Create a Power Plan

        8.3.6 Exam Questions - Section 8.3

        8.4 Mobile Devices 58 MIN

        8.4.1 Mobile Device Overview (14:19)

        8.4.2 Mobile Device Facts

        8.4.3 Networking Mobile Devices (10:08)

        8.4.4 Synchronizing Mobile Devices (7:07)

        8.4.5 Securing Mobile Devices (11:05)

        8.4.6 Configuring Email on Mobile Devices (4:57)

        8.4.7 Maintaining Mobile Devices (10:06)

        8.4.8 Manage Mobile Devices

        8.4.9 Exam Questions - Section 8.4


April 9 to April 16

9.     9.0 Windows System Management

        9.1 Windows System Tools 95 MIN

        9.1.1 Using Task Manager (20:48)

        9.1.2 Using Control Panel (18:59)

        9.1.3 Using Management Consoles (12:43)

        9.1.4 Viewing System Configuration Information (15:52)

        9.1.5 Using Regedit (8:55)

        9.1.6 Windows Utilities Facts

        9.1.7 System Commands (17:12)

        9.1.8 Exam Questions - Section 9.1

        9.2 Preferences and Settings 24 MIN

        9.2.1 Personalizing Windows 1 (11:36)

        9.2.2 Personalizing Windows 2 (11:43)

        9.2.3 Preferences Facts

        9.2.4 Exam Questions - Section 9.2

 

        9.3 Performance Monitoring 20 MIN

        9.3.1 Performance Monitoring (3:41)

        9.3.2 Monitoring System Performance (16:32)

        9.3.3 Performance Monitoring Facts

        9.3.4 Exam Questions - Section 9.3

        9.4 Users and Groups 36 MIN

        9.4.1 Users and Groups (9:44)

        9.4.2 Managing Users and Groups (14:11)

        9.4.3 User and Group Facts

        9.4.4 Manage Users and Groups

        9.4.5 Managing UAC Settings (11:51)

        9.4.6 UAC Facts

        9.4.7 Exam Questions - Section 9.4

        9.5 Remote Services 36 MIN

        9.5.1 Remote Desktop (6:48)

        9.5.2 Using Remote Desktop (13:23)

        9.5.3 Remote Desktop Facts

        9.5.4 Remote Assistance (4:54)

        9.5.5 Remote Assistance Facts

        9.5.6 Using Remote Assistance (10:22)

        9.5.7 Configure Remote Services

        9.5.8 Exam Questions - Section 9.5

        9.6 Applications 22 MIN

        9.6.1 Applications (3:15)

        9.6.2 Managing Applications (17:53)

        9.6.3 Application Management Facts

        9.6.4 Manage Applications

        9.6.5 Exam Questions - Section 9.6

 

        9.7 Updates 30 MIN

        9.7.1 Updates (6:26)

        9.7.2 Update Facts

        9.7.3 Using Windows Update (12:36)

        9.7.4 Configure Windows Update

        9.7.5 Performing a Firmware Update (10:21)

        9.7.6 Exam Questions - Section 9.7

        9.8 System Protection 55 MIN

        9.8.1 System Protection (12:30)

        9.8.2 Backup Facts

        9.8.3 Creating Backups in Windows Vista and Windows 7 (10:03)

        9.8.4 Back Up the Computer

        9.8.5 Using Restore Points (18:52)

        9.8.6 Create a Restore Point

        9.8.7 Using Previous Versions (12:20)

        9.8.8 Exam Questions - Section 9.8

        9.9 Virtual Memory 18 MIN

        9.9.1 Virtual Memory (9:43)

        9.9.2 Managing the Paging File (8:01)

        9.9.3 Virtual Memory Facts

        9.9.4 Configure Virtual Memory

        9.9.5 Exam Questions - Section 9.9


April 25

10.  10.0 System Implementation

        10.1 Component Selection 21 MIN

        10.1.1 Component Selection (21:06)

        10.1.2 Component Selection Facts

        10.1.3 Exam Questions - Section 10.1

        10.2 Windows Pre-installation 26 MIN

        10.2.1 Windows Versions (9:33)

        10.2.2 Pre-installation Planning (11:04)

        10.2.3 Windows Versions Facts

        10.2.4 Installation Planning Facts

        10.2.5 Verifying System Compatibility (5:01)

        10.2.6 Exam Questions - Section 10.2

        10.3 Windows Installation 32 MIN

        10.3.1 Windows Installation (9:17)

        10.3.2 Preparing Disks for Installation (13:09)

        10.3.3 Prepare Disks for Installation

        10.3.4 Installing Windows (8:33)

        10.3.5 Installation Facts

        10.3.6 Exam Questions - Section 10.3

        10.4 Post Installation  10 MIN

        10.4.1 Post Installation (1:07)

        10.4.2 Post Installation Facts

        10.4.3 Migrating User Data (8:07)

        10.4.4 Exam Questions - Section 10.4

 

        10.5 Virtualization 58 MIN

        10.5.1 Virtualization Overview (15:01)

        10.5.2 Virtualization Facts

        10.5.3 Virtual Networking (6:09)

        10.5.4 Creating a Virtual Machine (19:02)

        10.5.5 Virtual Machine Security (16:44)

        10.5.6 Virtual Machine Security Facts

        10.5.7 Enable VT in the BIOS

        10.5.8 Exam Questions - Section 10.5


April 30

11.  11.0 File Management

        11.1 File Locations 19 MIN

        11.1.1 System File Locations (11:59)

        11.1.2 File Location Facts

        11.1.3 Implementing Libraries (6:32)

        11.1.4 Library Facts

        11.1.5 Exam Questions - Section 11.1

 

        11.2 Managing Files 75 MIN

        11.2.1 File and Folder Properties (6:07)

        11.2.2 Managing Files 1 (14:31)

        11.2.3 Managing Files 2 (9:41)

        11.2.4 File Extension Facts

        11.2.5 Attribute Facts

        11.2.6 Manage Files

        11.2.7 Using the Command Prompt (2:22)

        11.2.8 Managing Files and Directories 1 (20:32)

        11.2.9 Managing Files and Directories 2 (20:47)

        11.2.10 File Management Commands

        11.2.11 Manage Files and Folders

        11.2.12 Exam Questions - Section 11.2

        11.3 NTFS Permissions 24 MIN

        11.3.1 NTFS Permissions (7:37)

        11.3.2 Configuring NTFS Permissions (16:41)

        11.3.3 NTFS Permission Facts

        11.3.4 Configure NTFS Permissions

        11.3.5 Exam Questions - Section 11.3

 

        11.4 Shared Folders 52 MIN

        11.4.1 Shared Folders (4:21)

        11.4.2 Sharing Folders 1 (13:27)

        11.4.3 Sharing Folders 2 (10:44)

        11.4.4 Configuring Share and NTFS Permissions (23:14)

        11.4.5 Shared Folder Facts

        11.4.6 Share and Secure Folders

        11.4.7 Exam Questions - Section 11.4

        11.5 Offline Files 13 MIN

        11.5.1 Using Offline Files (13:06)

        11.5.2 Offline File Facts

        11.5.3 Exam Questions - Section 11.5


May 7

SECURITY

12.1 Best Practices 14 MIN

        12.1.1 Best Practices for Securing Workstations (14:09)

        12.1.2 Workstation Security Facts

        12.1.3 Implement Workstation Security

        12.1.4 Exam Questions - Section 12.1

 

        12.2 Physical Security 43 MIN

        12.2.1 Physical Security (19:39)

        12.2.2 Physical Security Facts

        12.2.3 Data Disposal and Destruction (10:05)

        12.2.4 Wiping a Disk (7:35)

        12.2.5 Configuring a Screen Saver Password (5:20)

        12.2.6 Require a Screen Saver Password

        12.2.7 Exam Questions - Section 12.2

        12.3 Social Engineering 8 MIN

        12.3.1 Social Engineering (8:25)

        12.3.2 Social Engineering Facts

        12.3.3 Exam Questions - Section 12.3

        12.4 BIOS Security 18 MIN

        12.4.1 BIOS Security (9:52)

        12.4.2 Configuring BIOS Security Settings (8:04)

        12.4.3 BIOS Security Facts

        12.4.4 Configure BIOS Security

        12.4.5 Exam Questions - Section 12.4

        12.5 Malware Protection 38 MIN

        12.5.1 Malware (3:39)

        12.5.2 Implementing Malware Protection (4:57)

        12.5.3 Malware Facts

        12.5.4 Malware Protection (13:08)

        12.5.5 Implementing Virus Protection (15:25)

        12.5.6 Malware Protection Facts

        12.5.7 Exam Questions - Section 12.5

 

        12.6 Authentication 59 MIN

        12.6.1 Authentication (16:34)

        12.6.2 Authentication Facts

        12.6.3 Password Facts

        12.6.4 Configuring Password Policies (13:52)

        12.6.5 Enforce Password Settings

        12.6.6 Using a Biometric Scanner (3:41)

        12.6.7 Managing Authentication 1 (13:10)

        12.6.8 Managing Authentication 2 (11:20)

        12.6.9 Authentication Management Facts

        12.6.10 Exam Questions - Section 12.6

        12.7 Encryption 14 MIN

        12.7.1 Encryption (5:08)

        12.7.2 Encryption Facts

        12.7.3 Encrypting Files (8:45)

        12.7.4 Encrypt Files

        12.7.5 Exam Questions - Section 12.7

        12.8 Network Security 33 MIN

        12.8.1 Wired Network Security Best Practices (17:45)

        12.8.2 Wired Network Security Facts

        12.8.3 Wireless Network Security Best Practices (14:57)

        12.8.4 Wireless Network Security Facts

        12.8.5 Exam Questions - Section 12.8

 

        12.9 Firewalls 36 MIN

        12.9.1 Introduction to Firewalls (8:01)

        12.9.2 Firewalls (10:39)

        12.9.3 Configuring Windows Firewall (3:50)

        12.9.4 Configuring a Network-Based Firewall (13:46)

        12.9.5 Firewall Facts

        12.9.6 Configure the Windows Firewall

        12.9.7 Exam Questions - Section 12.9

        12.10 Proxy Servers 20 MIN

        12.10.1 Proxy Servers (4:49)

        12.10.2 Configuring Proxy Settings (5:25)

        12.10.3 Proxy Server Facts

        12.10.4 Use a Proxy Server

        12.10.5 Exam Questions - Section 12.10


May 14

CAPSTONE MODULE

        13.1 Motherboard, RAM, and CPU Troubleshooting 51 MIN

        13.1.1 Common Motherboard, RAM and CPU Issues (22:16)

        13.1.2 Troubleshoot System Power

        13.1.3 Troubleshoot Power Supply Problems

        13.1.4 Processor Troubleshooting (10:13)

        13.1.5 Processor Troubleshooting Facts

        13.1.6 Troubleshoot Processor Installation 1

        13.1.7 Troubleshoot Processor Installation 2

        13.1.8 Memory Troubleshooting (9:29)

        13.1.9 Testing Memory (9:03)

        13.1.10 Memory Troubleshooting Facts

        13.1.11 Troubleshoot Memory 1

        13.1.12 Troubleshoot Memory 2

        13.1.13 Exam Questions - Section 13.1

 

        13.2 Storage Troubleshooting 20 MIN

        13.2.1 Common Storage Issues (20:08)

        13.2.2 Storage Troubleshooting Facts

        13.2.3 Troubleshoot Floppy Configuration

        13.2.4 Trouble

        shoot PATA Devices

        13.2.5 Exam Questions - Section 13.2

        13.3 Video Troubleshooting 42 MIN

        13.3.1 Common Video and Display Issues 1 (14:58)

        13.3.2 Common Video and Display Issues 2 (11:03)

        13.3.3 Video Troubleshooting (15:19)

        13.3.4 Video Troubleshooting Facts

        13.3.5 Exam Questions - Section 13.3

        13.4 Network Troubleshooting 75 MIN

        13.4.1 Common Wired and Wireless Network Issues (20:52)

        13.4.2 Network Troubleshooting 1 (4:34)

        13.4.3 Network Troubleshooting 2 (17:02)

        13.4.4 Troubleshooting Network Connectivity 1 (19:50)

        13.4.5 Network Troubleshooting Facts 1

        13.4.6 Troubleshooting Network Connectivity 2 (12:20)

        13.4.7 Network Troubleshooting Facts 2

        13.4.8 Fix a Network Connection 1

        13.4.9 Fix a Network Connection 2

        13.4.10 Exam Questions - Section 13.4

 

        13.5 Operating System Troubleshooting 81 MIN

        13.5.1 Common Operating Systems Issues 1 (17:03)

        13.5.2 Common Operating Systems Issues 2 (14:33)

        13.5.3 Troubleshooting Applications (25:05)

        13.5.4 Application Troubleshooting Facts

        13.5.5 Windows Boot Process (13:32)

        13.5.6 Boot Process Facts

        13.5.7 Modifying the Boot Order (8:46)

        13.5.8 Configure the Boot Order

        13.5.9 Troubleshoot the Boot Order

        13.5.10 Exam Questions - Section 13.5

        13.6 Windows Recovery 52 MIN

        13.6.1 System Recovery (13:53)

        13.6.2 Using Windows Recovery Options (17:42)

        13.6.3 Using Restore Tools (20:08)

        13.6.4 System Recovery Facts

        13.6.5 Exam Questions - Section 13.6

 

        13.7 System Errors 53 MIN

        13.7.1 Troubleshooting Lockups (16:08)

        13.7.2 System Errors Facts

        13.7.3 Boot Options (1:52)

        13.7.4 Using Advanced Boot Options (14:55)

        13.7.5 Windows Boot Options

        13.7.6 Startup Errors (20:18)

        13.7.7 Startup Error Facts

        13.7.8 Troubleshoot System Startup 1

        13.7.9 Troubleshoot System Startup 2

        13.7.10 Troubleshoot System Startup 3

        13.7.11 Troubleshoot System Startup 4

        13.7.12 Exam Questions - Section 13.7

        13.8 Security Troubleshooting 16 MIN

        13.8.1 Common Security Issues (15:36)

        13.8.2 Security Troubleshooting Facts

        13.8.3 Exam Questions - Section 13.8

        13.9 Notebook Troubleshooting 49 MIN

        13.9.1 Common Notebook Issues (17:45)

        13.9.2 Troubleshooting Power (8:12)

        13.9.3 Troubleshooting Video (12:10)

        13.9.4 Troubleshooting Components (10:32)

        13.9.5 Notebook Troubleshooting Facts

        13.9.6 Notebook Maintenance Facts

        13.9.7 Exam Questions - Section 13.9

 

        13.10 Printer Troubleshooting 49 MIN

        13.10.1 Common Printing Issues (21:08)

        13.10.2 Printer Troubleshooting (4:01)

        13.10.3 Troubleshooting Printing (22:04)

        13.10.4 Printing Troubleshooting Facts

        13.10.5 Exam Questions - Section 13.10

        13.11 Device Troubleshooting 17 MIN

        13.11.1 Device Troubleshooting (2:52)

        13.11.2 Troubleshooting Devices (13:45)

        13.11.3 Device Troubleshooting Facts

        13.11.4 Manage Devices 1

        13.11.5 Manage Devices 2

        13.11.6 Exam Questions - Section 13.11


May 14

14.  14.0 Capstone Exercises

        14.1 Build a Computer From Scratch

        14.2 Troubleshoot a Malfunctioning Computer


May 21 FINAL EXAM - 13 HANDS ON EXERCISES FOR PC PRO CERTIFICATION


15.    PC Pro Certification Practice Exams

         Preparing for Certification

         PC Pro Exam Objectives

         Certification FAQs

         How to take the Certification Exam

         PC Pro Domain 1: Audio (1 lab)

         PC Pro Domain 2: CPU (4 labs)

         PC Pro Domain 3: Expansion Slots (1 lab)

         PC Pro Domain 4: External Devices (5 labs)

         PC Pro Domain 5: Memory (4 labs)

         PC Pro Domain 6: Motherboard (1 lab)

         PC Pro Domain 7: Networking (14 labs)

         PC Pro Domain 8: Power Supply (3 labs)

         PC Pro Domain 9: Printing (5 labs)

         PC Pro Domain 10: Security (8 labs)

         PC Pro Domain 11: Storage (13 labs)

         PC Pro Domain 12: System Management (9 labs)

         PC Pro Domain 13: Video (7 labs)

         PC Pro Certification Practice Exam (15 labs)